Intake dates

20197 January8 April8 July8 October
20206 January6 April6 July12 October
202111 January12 April12 July11 October
202210 January11 April11 July10 October

Entry Requirements

Qualification
English Language
Minimum Age

There is no minimum qualification required for entry into this course
IELTS 5.5 or higher with a minimum of 5.0 in each band or equivalent
18 years of age

Course Duration

Total CRICOS Duration
Contact Weeks

78 weeks
60 weeks (20 hours per week x 60 weeks – 1200 hours, including part blended learning)

Course Structure

UNIT CODESUNIT NAMESTYPES
1BSBDIV501Manage diversity in the workplaceCore
2BSBMGT617Develop and implement a business planCore
3BSBRSK501Manage riskCore
4BSBWRT401Write complex documentsCore
5SITTIND001Source and use information on the tourism and travel industryCore
6SITTPPD008Develop tourism productsCore
7SITXCCS007Enhance customer service experiencesCore
8SITXCCS008Develop and manage quality customer service practicesCore
9SITXFIN002Interpret financial informationCore
10SITXFIN003Manage finances within a budgetCore
11SITXFIN004Prepare and monitor budgetsCore
12SITXGLC001Research and comply with regulatory requirementsCore
13SITXHRM003Lead and manage peopleCore
14SITXMGT001Monitor work operationsCore
15SITXMGT002Establish and conduct business relationshipsCore
16SITXMPR007Develop and implement marketing strategiesCore
17SITXWHS004Establish and maintain a work health and safety systemCore
18BSBITU402Develop and use complex spreadsheetsElective
19BSBMGT608Manage innovation and continuous improvementElective
20SITTTSL002Access and interpret product informationElective
21SITTTSL005Sell tourism products and servicesElective
22SITTTSL004Provide advice on Australian destinationsElective
23SITTTOP003Allocate tour or activity resourcesElective
24SITTTSL010Use a computerised reservations or operations systemElective
25SITXCCS002Provide visitor informationElective
26SITXCOM002Show social and cultural sensitivityElective
27SITTTSL009Process travel-related documentationElective

Entry Requirements

Qualification
English Language
Minimum Age

There is no minimum qualification required for entry into this course
English Language – IELTS 5.5 or higher with a minimum of 5.0 in each band or equivalent
18 years of age

Course Duration

Total CRICOS Duration
Contact Weeks

78 weeks
60 weeks (20 hours per week x 60 weeks -1200 hours, including part blended learning)

Course Structure

UNIT CODES UNIT NAMES TYPES
1BSBDIV501 Manage diversity in the workplace Core
2SITTIND001 Source and use information on the tourism and travel industry Core
3SITXCCS007 Enhance customer service experiences Core
4SITXCCS008 Develop and manage quality customer service practices Core
5SITXCOM005 Manage conflict Core
6SITXFIN002 Interpret financial information Core
7SITXFIN003 Manage finances within a budget Core
8SITXFIN004 Prepare and monitor budgets Core
9SITXHRM003 Lead and manage people Core
10SITXMGT001 Monitor work operations Core
11SITXMGT002 Establish and conduct business relationships Core
12SITXWHS003 Implement and monitor work health and safety practices Core
13BSBMKG401 Profile the market Elective
14SITTGDE007 Research and share general information on Australian Indigenous cultures Elective
15SITTPPD007 Research and analyse tourism data Elective
16SITTTSL002 Access and interpret product information Elective
17SITTTSL005 Sell tourism products and services Elective
18SITTTSL004 Provide advice on Australian destinations Elective
19SITXCCS002 Provide visitor information Elective
20SITXCOM002 Show social and cultural sensitivity Elective
21SITXCCS006Provide service to customersElective
22SITTTOP003Allocate tour or activity resourcesElective
23SITXHRM004 Recruit, select and induct staff Elective

Entry Requirements

Qualification
English Language
Minimum Age

There is no minimum qualification required for entry into this course
IELTS 5.0 or higher with a minimum of 4.5 in each band or equivalent
18 years of age

Course Duration

Total CRICOS Duration
Contact Weeks

52 weeks
40 weeks (20 hours per week x 40 weeks – 800 hours, including part blended learning)

Course Structure

UNIT CODESUNIT NAMESTYPES
1SITTIND001Source and use information on the tourism and travel industryCore
2SITXCCS007Enhance customer service experiencesCore
3SITXCOM002Show social and cultural sensitivityCore
4SITXCOM005Manage conflictCore
5SITXFIN002Interpret financial informationCore
6SITXHRM001Coach others in job skillsCore
7SITXWHS003Implement and monitor work health and safety practicesCore
8BSBCMM401Make a presentationElective
9BSBITU402Develop and use complex spreadsheetsElective
10BSBSUS401Implement and monitor environmentally sustainable work practicesElective
11BSBWRT401Write complex documentsElective
12SITTGDE007Research and share general information on Australian Indigenous culturesElective
13SITTTSL002Access and interpret product informationElective
14SITTTSL004Provide advice on Australian destinationsElective
15SITTTSL005Sell tourism products and servicesElective
16SITTTSL009Process travel-related documentationElective
17SITTTSL010Use a computerised reservations or operations systemElective
18SITXCCS002Provide visitor informationElective
19SITXCCS008Develop and manage quality customer service practicesElective

Entry Requirements

Qualification
English Language
Minimum Age

There is no minimum qualification required for entry into this course
IELTS 5.0 or higher with a minimum of 4.5 in each band or equivalent
18 years of age

Course Duration

Total CRICOS Duration
Contact Weeks

52 weeks
40 weeks (20 hours per week x 40 weeks – 800 hours, including part blended learning)

Course Structure

UNIT CODESUNIT NAMESTYPES
1SITTIND001Source and use information on the tourism and travel industryCore
2SITXCCS006Provide service to customersCore
3SITXCOM002Show social and cultural sensitivityCore
4SITXWHS001Participate in safe work practicesCore
5BSBITU202Create and use spreadsheetsElective
6BSBITU301Create and use databasesElective
7BSBITU306Design and produce business documentsElective
8BSBWOR203Work effectively with othersElective
9SITTTSL002Access and interpret product informationElective
10SITTTSL004Provide advice on Australian destinationsElective
11SITTTSL005Sell tourism products and servicesElective
12SITTTSL009Process travel-related documentationElective
13SITTTSL010Use a computerised reservations or operations systemElective
14SITXCCS002Provide visitor informationElective
15SITXEBS001Use social media in a businessElective

Career Pathways

Certificate IIICertificate IVDiplomaAdvanced Diploma
International Corporate Travel ConsultantReservation Sales Supervisor (Travel)Travel Agency ManagerSenior Manager (Travel Agency)
Travel ConsultantSenior Retail Travel Consultant
Reservation Sales Agent (Tour Operator)

Want to study with us?

Testimonial